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Who It's ForĪlthough 8x8 lacks some of its competitors' more advanced features, we think it's still a plucky and fast-moving competitor in the small to midsize business VoIP space. The tool makes it easier for small businesses to emulate the traditional receptionist's desk. One example is the new Frontdesk feature, which debuted with the latest release. ![]() You'll get a unified experience for all your business calls and conferencing, and 8x8 rolls out new features and updates with a steady cadence. Read Our RingCentral MVP ReviewĨx8 has gone all-in on UCaaS, as reflected in its new (and somewhat cumbersome) branding. For the price, though, we think RingCentral might be more attractive if you're expecting a relatively high call volume-even its mid-level pricing tiers place no caps on the number of users you can add to your plan. Much like Intermedia Unite, RingCentral MVP is a well-rounded platform that includes virtually every capability you'd want in a small to midsize business, which is why it also earns our Editors' Choice badge. We're also appreciative of RingCentral's administration capabilities that give admins many options in an easy-to-navigate UI. Its AI-backed transcription and call analysis features are particularly impressive. RingCentral has also proven itself reliable at high call volumes, something that many rival services struggle with when put under pressure. The latest iteration, dubbed RingCentral MVP, stands for "messaging, video, and phone," which is indicative of its move away from basic voice services toward a UCaaS approach. RingCentral has long impressed us with its business VoIP offerings. ![]() Internet phone app how to#Read on for our findings, and to learn more about how to select the system that's right for your business. We sought out the most prominent players and tested them to see how each compared in terms of features, ease of use, value, and other metrics. The market for VoIP services is a crowded field, including a mix of general-purpose and specialized vendors. But choosing the right one system can be a daunting task. If your organization is in its early stages, or if you're looking to up your communications game, a modern, cloud-based VoIP system is a no-brainer option. That shift means voice over IP (VoIP) phone systems, long the mainstay of business communications, must also evolve. Long-distance communications, even between coworkers, are now the norm. The transition toward hybrid work as a permanent shift for many businesses means workforces are increasingly distributed. In today's business environment, the chance that whole teams will work together in the same building are slim to none.
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